Refund Policy

This policy outlines how refunds are handled for Morum AI engagements.

1. Advisory Services

Refunds for advisory services are only available before an engagement has begun, such as before a scheduled session, kickoff, review, analysis, testing, or drafting begins. Once any part of the advisory service has started, the fee becomes non-refundable because time, expertise, and capacity have been committed.

• Scheduled calls: refunds are permitted if canceled at least 24 hours before the session. No refunds are available once the call occurs.
• Diagnostic and project-based engagements: fees are non-refundable once work begins, including intake review, AI workflow review, credit-file analysis, forensic review, testing, drafting, or advisory preparation.
• Retainer engagements: monthly retainer fees are billed in advance and are non-refundable once the service period begins unless the written agreement states otherwise.

2. Disputes

If you have an issue with an engagement, please contact us directly at tom@morum.ai. We are committed to resolving concerns fairly and professionally.

Contact

Questions about refunds? Email us at tom@morum.ai.